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Terms and Conditions

www.doors2floors.co.uk  is a site operated by Doors2Floors Ltd. We are registered in England and Wales under company number  and our registered office is Spence Retail Parkm Spence Lane, Leeds, LS12 1EF. Our VAT number is

Doors2Floors recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.

All doors and flooring is sold subject to availability, Doors2Floors cannot be held responsible for any decision to withdraw any doors or flooring from sale or production or change manufacturing techniques.

No Variations on these conditions shall be binding upon Doors2Floors unless previously agreed with Doors2Floors in writing.

Doors2Floors terms and conditions will prevail over those of any other party.


All guarantees are given in accordance with legal requirements, and we guarantee the quality of manufacture for 12 months beginning on the day of receiving your goods, problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects.

If any goods are returned to us and there are any damages with the doors there will be an extra charge, for the returned doors and the damaged doors. The extra charge would be 25%

Any bespoke products such as commercial fire doors or grand entrance doors are not under warranty

Each product has its guarantee listed, product guarantee is only valid under correct use of item. Guarantees are covered by the manufacturer and will be dealt with them, their decision is final.

Due to natural properties of oak and the manufacturing process itself, no two doors or any planks of wood ever are identical. With it being a natural product any knots or grains will only add more character and cannot be considered as a defect or faulty

Whilst doors are being fitted we take no responsibility to damages made - once the doors are hung for no reason can we offer a replacement.

All of our Doors and Floors are constructed to the highest standard using Grade A Oak.

Consumer Rights

You have a legal right to cancel within seven working days beginning on the day of receiving your goods. All items returned to us must be received in a re-saleable condition and in original packaging, with no modifications. This does not apply to bespoke products

Please read or returns page for more information

Pricing Policy

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate.

Only one discount code is applicable per order This applies to all running discount codes on the website.

We reserve the right to alter discounts without prior notification, this will not affect any orders which have begun the order process.

Stock Availability

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

We make every effort to keep online stocklists upto date however because we also have a showroom and with relying on suppliers to keep us updated on stock

In the unlikely event that there is a problem with the stock of an item you have ordered, you will be notified and entitled to a full refund. We will make every effort to find you a suitable alternative if you wish for us to do so.

Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase

Returns & Refunds

If your order is faulty on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation  that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.

All of our orders have a 14 day money back guarantee as standard. You have the right to cancel without giving a reason for 14 days from the point when you receive your full order.

All refunds must be returned via the original payment method. Please allow up to a maximum of 14 Days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and  refunds on the Returns page.


Goods will always be dispatched so delivery is made within the agreed frame time, however Doors2Floors cannot be held responsible for any factors that affect the delivery which can sometimes be beyond our control. A maximum of 28 working days must be allowed for delivery to be made.

Goods will usually be delivered between the hours of 8am and 5.30pm unless it is on a special delivery and a time has been arranged.

Charges for delivery are based on postcode, weight and the amount purchased, this will be automatically calculated in your basket when entering your postcode. For more information please read our delivery page.

Deliveries will only be made to the closest kerbside, unfortunately because of insurance guidelines delivery drivers are not available to help with lifting any goods into your home. If the delivery driver is unable to deliver to your home on the arrange date, either because you are unavailable, delivery was impossible, delivery is being refused you will be liable for any redelivery costs.

All goods before being sent out are inspected and checked to make sure everything is in perfect condition, when the goods do arrive please check all the goods immediately. No claims can be made if the delivery drivers note is not marked as damaged. Signing for the delivery as "unchecked" or similar annotations will not be accepted and we will accept no liability for shortage or damage subsequently delivered. Visible damage must be detailed and noted clearly by you at the time of receipt on the Delivery/Receipt Note for any claim to be entertained.

Under no circumstances will will accept liability for costs caused by late deliveries or any other reasons. We stress that no tradesmen are booked in for installations until goods have been satisfactorily received.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

No liability can be accepted for costs incurred by trades based on incorrect information we believe to be correct. We strongly stress no trademen are booked until goods have been satisfactorily received.


Door types, sizes and dimensions may slightly vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit, we will contact you should any altered dimension have a marked effect on the appearance of your door, it would be against our company ethics to supply you with a product that looked materially different from the product chosen by you.


Free samples are sent out if requested of our wood and vinyl flooring only. A small hand sizes piece is cut out and sent via mail. A plank is cut up into pieces and these are sent out. What you receive as a sample may vary from the actual flooring you purchase.


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation, any legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers, incurred or suffered by us arising out of any breach by you of any condition of these terms and conditions.


We may transfer, sub-contract or otherwise deal with our rights and / or obligations under these terms and conditions without notifying you or obtaining consent.

We do not permit you to transfer, sub-contract or otherwise deal with your rights and / or obligations under these terms and conditions


We reserve the right to make changes to these terms and conditions from time to time and without notice. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website

All our internal and external doors are wood veneer unless stated otherwise.

Solid oak wood flooring is complete 100% solid oak

Engineered wood flooring is made of different thickness of ply with a solid oak veneer on the top thickness varies

Limitations of Liability

Nothing in these Terms and Conditions or elsewhere on our web site shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under the appropriate law.

Subject to the above, our liability to you in relating to the use of our website or under, or in association with these terms and conditions, whether in contract, tort (including negligence) or otherwise, shall be limited as follows;

a)      To the extent that the web site and the information and services on the website are provided free of charge, we shall not be liable for any loss of any nature.

b)      We shall not be liable for any consequential, indirect or special loss or damage

c)       We shall not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, reputation, data information or goodwill

d)      We shall not be liable for any loss or damage occurring out of any event or events that are beyond our reasonable control

e)      Our maximum liability in relation to any event or series of related events shall be limited to £200

f)       We shall not be responsible, and do not guarantee that any material downloaded from the website is free from any viruses or other contaminating code. You should ensure that your system has suitable anti virus protection