Privacy Policy

We at Doors2Floors are committed to protecting your privacy. We would never sell or trade your information to anyone or pass it onto any 3rd party company to spam you.

All the information you provide will be treated in the strictest confidence. We will always keep your data safe and secure. It is very important you understand why we collect your data and what is done with your data. If you have any further questions or want to contact us please email us or call us.

What are my rights?

Under the GDPR, you have the following rights, which Doors2Floors will always work to uphold:

• The right to be informed about our collection and use of your personal data.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten — the right to ask us to delete or otherwise dispose of any of your personal data that we have.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability — you can ask us for a copy of personal data you provided to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

What information can I access?

All the information we have stored on our systems is in the "my account" section of the website. You can also request from us via email which details of yours we have.

How is my data stored?

Everything is stored electronically on our secure online data systems. We use the latest SSL system software which encrypts any information you input. Any credit card numbers are removed from our server immediately after the transaction has been made. Whilst we take every precaution to make sure there are no data breaches, it is also very important for you to protect against unauthorised access to your password and to your computer.

How long is my data stored for?

Your information will only be held with us for as long as needed — for as long as you have your account, or as long as is needed in order for us to provide you with our services. We will also hold onto your information if it is reasonably necessary to meet legal or regulatory requirements, resolve disputes, assist with preventing fraudulent activity and abuse, or to enforce our terms and conditions.

How do I opt out of promotional material?

We rarely send promotional emails as we believe our prices are the lowest on the market. However to opt out, it is very simple:

• Log into your account and update your account preferences.
• Click the 'unsubscribe' link in any email.
• Contact us via email at sales@doors2floors.co.uk.

Can I control what information is stored?

It is very simple to restrict the information we keep — whenever you are asked to fill in a form on the website, only fill out the boxes required by us. Any boxes that show 'required' are compulsory information required to process an order.

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

You can read more about the individual cookies we use on our cookie information page.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies — most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Changes to this Privacy Policy

We reserve the right to change or edit this privacy policy at any given time, for example when there are changes in the law or if anything would change from our side that would affect your personal data.

How to contact us

If you have any further questions or concerns, please do contact us via live chat, email, phone, or post.