Refund policy

If you decide you want to cancel your order before the order has been dispatched because you have changed your mind, we will give you a full refund on your order.

If you have any issues with your order which are out of your hands, such as a damage, defect or any discrepancies, this will need to be reported to us within 72 hours of the delivery. This should be long enough for you to give the goods a thorough once over and identify any problems. Our delivery drivers have 20 minutes for each customer to inspect their items. If the damages have been reported to us in the given time frame then we will offer you a replacement or a refund. A refund will only be given if a replacement can not be supplied. We require images of each and every single door in your possession in order for us to raise a collection for the doors. 

If the order has been dispatched and you have received it we are happy for you to return your items unused, in its original condition within 14 days of receiving them, we will either give you an exchange or a refund minus a collection fee and a restocking charge of 25%.

If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full unless of issues stated below.

If you cancel this agreement on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies. All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will incur an administration and restocking/collection charge. If the goods are with you we can collect for £99 plus vat with an additional 25% handling and restocking fee. You are more than welcome to return the goods your self however we will not be responsible for any damages that may occur. 

Once goods are received by us, we will notify you that goods have been received, each item will be inspected, we will then notify you on the status of your refund.

Any refunds will be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account.

Please note these conditions do not apply on bespoke, clearance stock orders or special orders once the order has been confirmed with you. Any orders which are cancelled before delivery will be charged 70% of the original order value. This amount will be kept by us. On the bespoke goods or clearance stock there are no returns. A 70% deposit is required for custom made orders.