Returns

30 day money back guarantee

If you change your mind, you can return your items within 30 days of receiving them.

Changed your mind, or ordered the wrong item?

Items must be unused and returned in their original packaging. The following charges apply to change-of-mind returns:

• A collection fee, and in some cases a delivery charge
• A restocking fee of 25% of the value of the returned items
• If items reach us damaged on inspection, we will not be able to offer a credit

You are welcome to return the goods yourself using a carrier of your choice, in which case you are responsible for the return shipping cost. If you would prefer us to arrange collection, we will confirm the fee before anything is booked.

Damaged or faulty items

If your order arrives damaged or faulty we will offer a replacement or a free return. So that we can:

• Inspect every item on arrival, before signing anything or booking a fitter
• Report any damage within 3 days of delivery
• Do not work on, cut or install a faulty or damaged product. Once an item has been altered we are unable to replace it

What we need from you

We require three photographs per door. Please email them to sales@doors2floors.co.uk with your order number and the reason for return.

Items that cannot be returned

Once a door has been cut, planed, glazed, painted or otherwise altered it cannot be returned. Bespoke, made-to-measure, clearance and special-order items are non-returnable once confirmed.

Your statutory rights

Nothing on this page affects your legal rights as a consumer.

Related: Delivery · FAQs · Withdraw from Contract · Warranty Information